MisterParts.eu – Termini e Condizioni Generali di Vendita

Filtri per autoveicoli e veicoli commerciali · Prodotti per la pulizia di veicoli e superfici
Ultimo aggiornamento: marzo 2026

I presenti Termini e Condizioni Generali di Vendita (“Condizioni Generali”) disciplinano il rapporto contrattuale tra MisterParts.eu (il “Venditore”) e il Cliente per l’acquisto dei prodotti tramite questo sito web.

Con la conferma di un ordine, il Cliente dichiara di aver letto, compreso e accettato integralmente e senza riserve le presenti Condizioni Generali.

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ART. 1 – Ambito di applicazione e definizioni

Le presenti Condizioni Generali si applicano a tutti i contratti di vendita conclusi tramite www.misterparts.eu tra il Venditore e qualsiasi acquirente, sia esso:

• una persona fisica che agisce come Consumatore, ai sensi della Direttiva 2011/83/UE;
• un Cliente Professionale, che agisce per finalità connesse alla propria attività imprenditoriale o professionale.

Ai fini delle presenti Condizioni:

“Prodotti” indica filtri per autoveicoli e veicoli commerciali (aria, olio, carburante, abitacolo, idraulici) e prodotti per la pulizia di veicoli e superfici venduti dal Venditore.

“Ordine” indica la richiesta formale di acquisto inoltrata dal Cliente.

“Contratto” indica l’accordo concluso a seguito dell’accettazione dell’Ordine.

“Giorno Lavorativo” indica dal lunedì al venerdì, esclusi i giorni festivi in Romania.

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ART. 2 – Prodotti, disponibilità e specifiche tecniche

I Prodotti sono descritti nelle relative schede con:

• caratteristiche tecniche principali
• codici identificativi
• informazioni di compatibilità con i veicoli

Le immagini hanno finalità illustrative e possono differire leggermente dal prodotto reale.

Il Cliente è l’unico responsabile della verifica della compatibilità del prodotto con il proprio veicolo prima dell’acquisto.

Se un prodotto ordinato risultasse indisponibile dopo l’acquisto, il Venditore informerà il Cliente entro 2 Giorni Lavorativi e potrà offrire:

• un prodotto sostitutivo equivalente; oppure
• il rimborso completo del prodotto non disponibile.

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ART. 3 – Ordini e conclusione del contratto

Il Contratto si considera concluso quando il Cliente riceve l’e-mail di conferma ordine contenente il numero assegnato.

Il Venditore si riserva il diritto di rifiutare o annullare ordini in caso di:

• dati Cliente errati o incompleti
• sospetto di frode o abuso
• mancato pagamento
• errori evidenti di prezzo o tecnici
• indisponibilità del prodotto

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ART. 4 – Prezzi e IVA

Tutti i prezzi sono espressi in Euro (€).

Il Venditore ha sede in Romania e non aderisce al regime OSS (One Stop Shop).

Pertanto, tutte le vendite sono soggette all’IVA rumena secondo l’aliquota prevista dalla normativa vigente, indipendentemente dal Paese di residenza del Cliente all’interno dell’Unione Europea.

I prezzi visualizzati includono l’IVA rumena ove applicabile.

Per i Clienti Professionali che forniscono una valida partita IVA comunitaria, possono applicarsi le regole sulle cessioni intracomunitarie previa verifica VIES.

Le spese di spedizione sono indicate separatamente durante il checkout.

Il Venditore può modificare i prezzi in qualsiasi momento, fermo restando che le modifiche non incidono sugli ordini già confermati.

Per spedizioni extra-UE, eventuali dazi doganali, imposte di importazione o costi di sdoganamento restano a carico esclusivo del Cliente.

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ART. 5 – Pagamenti

Metodi di pagamento accettati:

• Carte di credito/debito (Visa, Mastercard, Maestro)
• PayPal
• Bonifico bancario anticipato

Gli ordini pagati tramite bonifico saranno elaborati solo dopo l’effettivo accredito.

Il Venditore non memorizza i dati delle carte di pagamento.

Pagamenti falliti o rifiutati possono comportare l’annullamento automatico dell’ordine.

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ART. 6 – Spedizione e consegna

6.1 Metodo di spedizione

Le spedizioni avvengono tramite corrieri espressi quali:

• DHL
• UPS
• GLS
• DPD
• operatori equivalenti

Gli ordini confermati entro le 12:00 CET vengono generalmente elaborati nello stesso giorno lavorativo.

Tempo standard di preparazione: 1–2 Giorni Lavorativi

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6.2 Tempi indicativi di consegna

I tempi indicati sono puramente stimati e non costituiscono garanzia contrattuale.

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6.3 Trasferimento del rischio

Il rischio passa al Cliente al momento della consegna fisica.

Per i Consumatori, il rischio passa solo quando il Cliente o un terzo da lui designato prende possesso fisico del bene.

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6.4 Controllo alla consegna

Il Cliente deve controllare il pacco al momento della ricezione.

In caso di danni visibili:

• accettare con riserva scritta
• fotografare il danno entro 24 ore
• segnalare entro 2 Giorni Lavorativi a shop@misterparts.eu

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6.5 Mancata consegna

Pacchi non ritirati e restituiti dopo il periodo di giacenza potranno comportare costi aggiuntivi di nuova spedizione a carico del Cliente.

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ART. 7 – Diritto di recesso (solo Consumatori)

Ai sensi della Direttiva 2011/83/UE, il Consumatore ha diritto di recedere entro 14 giorni di calendario dalla ricezione dei prodotti.

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7.1 Modalità di esercizio

Il recesso può essere comunicato:

• via e-mail a shop@misterparts.eu
• tramite modulo standard UE

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7.2 Condizioni di reso

I prodotti devono essere:

• integri
• non utilizzati
• non installati
• restituiti nella confezione originale

Le spese di reso sono a carico del Cliente.

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7.3 Rimborso

Il Venditore rimborserà:

• il prezzo del prodotto
• il costo della spedizione standard meno onerosa

Il rimborso avverrà entro 14 giorni dal ricevimento del reso.

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7.4 Esclusioni

Il diritto di recesso non si applica a:

• prodotti sigillati aperti per motivi igienici
• prodotti installati o utilizzati
• prodotti personalizzati
• ordini effettuati da Clienti Professionali

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ART. 8 – Garanzia legale

Ai sensi della Direttiva 2019/771/UE, il Venditore risponde per eventuali difetti di conformità manifestatisi entro 2 anni dalla consegna.

I rimedi possono includere:

• riparazione
• sostituzione
• riduzione del prezzo
• risoluzione del contratto con rimborso

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ART. 9 – Procedura resi (RMA)

Tutti i resi richiedono autorizzazione preventiva.

Procedura:

1. inviare e-mail a shop@misterparts.eu
2. attendere approvazione e numero RMA
3. indicare il numero sul pacco
4. spedire con servizio tracciabile

Resi non autorizzati potranno essere rifiutati.

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ART. 10 – Limitazione di responsabilità

Il Venditore non è responsabile per danni derivanti da:

• uso improprio
• installazione da personale non qualificato
• incompatibilità non segnalate
• forza maggiore

La responsabilità complessiva del Venditore non potrà eccedere l’importo pagato per l’ordine.

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ART. 11 – Protezione dei dati (GDPR)

I dati personali sono trattati nel rispetto del Regolamento UE 2016/679 (GDPR).

Titolare del trattamento:
NICO NEW GROUP SRL
shop@misterparts.eu

I dati sono trattati esclusivamente per:

• evasione ordini
• obblighi fiscali
• assistenza clienti
• marketing previo consenso

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ART. 12 – Proprietà intellettuale

Tutti i contenuti del sito sono protetti dalla normativa sulla proprietà intellettuale.

È vietata qualsiasi riproduzione non autorizzata.

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ART. 13 – Legge applicabile e foro competente

Le presenti Condizioni sono regolate dalla legge rumena.

I Consumatori mantengono i diritti inderogabili previsti dalla normativa del proprio Paese UE di residenza.

Piattaforma ODR UE:

https://ec.europa.eu/consumers/odr/

Per controversie con Clienti Professionali, è competente il foro rumeno.

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ART. 14 – Modifiche

Il Venditore può modificare le presenti Condizioni in qualsiasi momento.

Le modifiche si applicano solo agli ordini successivi alla pubblicazione.

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ART. 15 – Clausola di salvaguardia

L’eventuale invalidità di una clausola non pregiudica la validità delle restanti disposizioni.

Le presenti Condizioni, insieme alla conferma ordine e alla Privacy Policy, costituiscono l’intero accordo tra le parti.

MisterParts.eu – General Terms and Conditions of Sale

Automotive & commercial vehicle filters · Vehicle and surface cleaning products · Last updated: March 2026

Company	NICO NEW GROUP SRL
Registered office	Calea Timișorii 30, 310245 Arad, Romania
VAT number	RO16763149
Website	www.misterparts.eu
Support e-mail	support@misterparts.eu
Phone	+40 727 599 265
Support hours	Mon–Fri, 09:00–18:00 CET

These General Terms and Conditions of Sale ("GTC") govern the contractual relationship between MisterParts.eu (the "Seller") and the Customer for the purchase of products through this website. By confirming an order, the Customer declares to have read, understood and unconditionally accepted these GTC in their entirety.

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ART. 1 – Scope of Application and Definitions

These GTC apply to all sales contracts concluded through www.misterparts.eu between the Seller and any purchaser, whether a natural person acting as a Consumer within the meaning of Directive 2011/83/EU, or a Business Customer acting for professional purposes (collectively the “Customer”).

For the purposes of these GTC:

• “Products” means automotive and commercial vehicle filters (air, oil, fuel, cabin, hydraulic) and vehicle/surface cleaning products sold by the Seller.

• “Order” means the purchase request formally submitted by the Customer.

• “Contract” means the agreement concluded upon acceptance of the Order.

• “Business Day” means Monday to Friday, excluding public holidays in Romania.

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ART. 2 – Products, Availability and Technical Specifications

Products are described in the website listings with principal technical characteristics, reference codes and vehicle compatibility information.

Product images are for illustrative purposes only and may slightly differ from the actual product.

The Customer is solely responsible for verifying compatibility of the selected product with their vehicle before placing an order.

Should an ordered Product become unavailable after purchase, the Seller shall notify the Customer within 2 Business Days and may offer:

• a suitable substitute product; or

• a full refund of the unavailable Product.

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ART. 3 – Order and Formation of Contract

The Contract is deemed concluded when the Customer receives the order confirmation e-mail containing the assigned order number.

The Seller reserves the right to refuse or cancel Orders in cases including but not limited to:

• incorrect or incomplete Customer information;

• suspected fraud or abuse;

• payment failure;

• manifest pricing or technical errors;

• Product unavailability.

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ART. 4 – Prices and VAT

All prices are expressed in Euros (€).

The Seller is established in Romania and is not enrolled in the EU VAT One-Stop Shop (OSS) scheme. Accordingly, all sales are subject to Romanian VAT at the rate applicable under Romanian law, regardless of the Customer's country of residence within the European Union.

Displayed prices include Romanian VAT where applicable.

For Business Customers providing a valid EU VAT number, intra-community supply rules may apply subject to successful VIES verification and compliance with applicable EU tax legislation.

Shipping costs are not included in product prices and are displayed separately during checkout.

The Seller reserves the right to modify prices at any time; however, changes shall not affect Orders already confirmed.

For deliveries outside the European Union, customs duties, import taxes and any additional clearance charges are borne exclusively by the Customer.

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ART. 5 – Payment

Accepted payment methods include:

• Credit/debit cards (Visa, Mastercard, Maestro) processed via PCI-DSS compliant payment gateways;

• PayPal;

• Bank transfer in advance.

Orders paid via bank transfer are processed only upon receipt of funds, usually within 2–3 Business Days.

The Seller does not store Customer payment card data.

Failed or rejected payments may result in automatic cancellation of the Order.

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ART. 6 – Shipping and Delivery

6.1 – Shipping Method

Products are shipped via express courier services such as DHL, UPS, GLS, DPD or equivalent providers.

Orders confirmed before 12:00 noon CET on a Business Day are generally processed the same day. Orders placed later are processed on the following Business Day.

Standard handling time is 1–2 Business Days.

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6.2 – Estimated Delivery Times

Destination	Estimated delivery
Italy (mainland)	2–3 Business Days
Italy (islands / remote areas)	3–5 Business Days
Germany, Austria, France, Spain, BeNeLux	3–5 Business Days
Other EU member states	5–8 Business Days
Non-EU countries (where available)	Confirmed case by case

Delivery times are estimates only and do not constitute a contractual guarantee.

The Seller shall not be liable for delays caused by couriers, customs procedures, force majeure events, strikes, transport disruptions or governmental measures.

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6.3 – Transfer of Risk

Risk of loss or damage passes to the Customer upon physical delivery of the Products.

For Consumers, risk passes only when the Consumer or a third party designated by the Consumer physically takes possession of the Products, in accordance with Directive 2011/83/EU.

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6.4 – Inspection Upon Delivery

The Customer must inspect the package upon delivery.

In case of visible damage:

1. accept the parcel with written reservation on the courier’s delivery document;

2. photograph the damage within 24 hours;

3. notify the Seller within 2 Business Days at support@misterparts.eu.

Failure to note written reservations upon delivery may limit subsequent claims relating to transport damage.

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6.5 – Failed Delivery

Unclaimed parcels returned after the courier’s storage period (generally 5 Business Days) may be subject to additional re-delivery costs borne by the Customer.

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ART. 7 – Right of Withdrawal — Consumers Only

In accordance with Directive 2011/83/EU, Consumers have the right to withdraw from the Contract within 14 calendar days from the date of physical receipt of the Products, without providing any reason.

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7.1 – How to Exercise the Right of Withdrawal

The Consumer may notify withdrawal by:

• sending a written statement to support@misterparts.eu indicating the order number and Products concerned; or

• using the standard EU withdrawal form provided in Annex I(B) of Directive 2011/83/EU, available for download on the website.

Use of the standard form is optional; any unequivocal written declaration is sufficient.

The notice must be sent before expiry of the 14-day withdrawal period.

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7.2 – Return Conditions

Returned Products must be:

• intact;

• unused;

• uninstalled;

• not fitted to any vehicle;

• returned in original packaging with all accessories and documentation.

Products must be returned within 14 days from the withdrawal notification.

Return shipping costs are borne by the Consumer.

Cash-on-delivery returns are not accepted.

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7.3 – Refund

The Seller shall refund:

• the Product price; and

• the cost of the least expensive standard shipping option offered during checkout.

Additional costs arising from expedited, express or premium shipping selected by the Customer are not refundable.

Refunds are issued within 14 days from receipt of the returned Products or proof of return shipment, using the original payment method.

The Seller reserves the right to deduct compensation for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Products.

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7.4 – Exclusions

The right of withdrawal does not apply to:

• sealed Products unsuitable for return for hygiene reasons once opened;

• Products that have been installed, fitted, used or altered;

• customised or made-to-order Products;

• Orders placed by Business Customers.

The right of withdrawal does not affect the Consumer’s statutory legal guarantee rights.

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ART. 8 – Legal Guarantee and Commercial Warranty

In accordance with Directive 2019/771/EU, the Seller is liable for any lack of conformity existing at the time of delivery and becoming apparent within 2 years from delivery.

Consumers are encouraged to report defects as soon as possible after discovery.

Available remedies may include:

• repair;

• replacement;

• price reduction;

• contract termination with refund, where legally applicable.

Defective or incorrect Products should preferably be reported within 8 Business Days of delivery, including photographs where possible, to facilitate prompt handling. This recommendation does not limit any statutory Consumer rights.

Some Products may also include a manufacturer’s commercial warranty, which does not replace or limit the statutory legal guarantee.

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ART. 9 – Returns Procedure (RMA)

All returns require prior authorisation.

Procedure:

1. send an e-mail to support@misterparts.eu including order number, reason and photographs;

2. await approval and RMA number (normally within 3 Business Days);

3. clearly indicate the RMA number on the parcel;

4. ship the parcel using a tracked and insured shipping service.

Unauthorised returns may be refused and returned at the sender’s expense.

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ART. 10 – Limitation of Liability

The Seller shall not be liable for damages arising from:

• improper or negligent use of Products;

• installation by unqualified personnel;

• incompatibility not disclosed before ordering;

• force majeure events.

To the maximum extent permitted by applicable law, the Seller’s total liability shall not exceed the total amount paid for the relevant Order.

Nothing in these GTC excludes or limits liability that cannot lawfully be excluded under applicable law, including liability for death or personal injury caused by negligence.

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ART. 11 – Data Protection (GDPR)

Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR).

Data Controller:
NICO NEW GROUP SRL
support@misterparts.eu

Personal data is processed exclusively for:

• order fulfilment;

• legal and tax compliance;

• customer service communications;

• marketing activities where explicit consent has been provided.

Customer data is never sold to third parties.

Customers may exercise rights of access, rectification, erasure, restriction, objection and data portability as provided by applicable law.

Further information is available in the Privacy Policy published on the website.

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ART. 12 – Intellectual Property

All content available on the website, including texts, images, graphics, logos, catalogues and descriptions, is the property of the Seller or used under licence and is protected under applicable intellectual property laws.

Any unauthorised reproduction, distribution or commercial use is prohibited.

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ART. 13 – Dispute Resolution and Applicable Law

These GTC are governed by Romanian law, without prejudice to mandatory Consumer protection provisions applicable under the law of the Consumer’s country of habitual residence within the European Union.

Consumers may bring disputes before the courts of their place of residence or domicile, where required by applicable law.

Consumers may also access the European Commission Online Dispute Resolution (ODR) platform:

https://ec.europa.eu/consumers/odr/

For disputes involving Business Customers, exclusive jurisdiction lies with the competent courts of Romania.

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ART. 14 – Amendments

The Seller reserves the right to amend these GTC at any time.

Any amendments apply only to Contracts concluded after publication of the updated version on the website.

Orders confirmed before such publication remain governed by the previous applicable version.

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ART. 15 – Severability and Entire Agreement

If any provision of these GTC is found invalid or unenforceable, the remaining provisions shall remain fully valid and enforceable.

These GTC, together with the Order confirmation and Privacy Policy, constitute the entire agreement between the parties concerning the sale of Products through the website.